How will you ship my product?

      We use UPS, or U.S. Postal service unless otherwise requested.

 

What type of solder do you use?
      We use "Silvergleem" solder which is lead free and contains 95% tin and 5%
      silver.

 

How fast do you ship?
      Please allow up to 3 days for processing, though most of the time we ship within
      24 hours.  If you need your jewelry by a certain date please email and I’ll do my
      best.

 

If my item is not in stock when can I expect it shipped?
      We will contact you with the estimated ship date.

 

Does a description (meaning) card and come with the product?
      Yes

 

Do all of your pendants come with satin cord?
      Yes

 

Do all of your medium and large wands come with Pouch and Description Card?
      Yes

 Do you accept returns?
          Returns are accepted for damaged merchandise only.  Please contact me as
          soon as you can & I’ll tell you what comes next.  If a package comes
          obviously damaged you may refuse the delivery.  If this happens please
          let me know & I’ll take it from there. 

 

If you have a question that isn't covered here just send out an email - you can expect a response within 24 hours.